Refund policy

Eligible items may be returned within 30 days of delivery. To qualify for a return:

• The cylinder must be unopened with the factory seal fully intact and no signs of use.
• The item must include the original packaging, labels, safety caps, and any included documentation.
• Proof of purchase (order number or order confirmation email) is required.
• Cylinders that have been opened, connected to a system, partially used, or refilled are not eligible for return for safety and regulatory reasons; contact us and we will review your situation case by case.

• Contact our support team at Contact@getcoldworks.com or +13019686816  with your order number and the reason for your return.
• Our team will confirm eligibility and provide return instructions, including the correct return address.
• Please do not send items back without contacting us first — unauthorized returns may not be accepted.
• Returned items must be shipped using a trackable method and packaged securely to prevent transit damage.
• Return shipping is free — see below.

• Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund.
• Approved refunds are issued to your original payment method, typically within 5–10 business days depending on your bank or card issuer.
• Any inspection findings will be communicated to you clearly before the refund is finalized.
• Refunds cover the full price you paid for the returned item. No restocking fees are charged.

Get Cold Works covers the cost of return shipping. You will never be asked to pay to send an eligible item back to us. Once your return is approved, our team will either send you a prepaid return shipping label or reimburse your return shipping cost together with your refund.

If your item arrives damaged, defective, or you received the wrong product, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will arrange the appropriate resolution — replacement, repair, or refund — at no additional cost to you. See also our Warranty & Replacement Policy.

Orders may be cancelled free of charge before they are processed and shipped. Once an order has shipped, it can no longer be cancelled, but it may be returned after delivery under this policy. Full details are in our Order Cancellation Policy.

If you have not received an approved refund after 10 business days, first check your bank account and then contact your card issuer — posting times vary. If the refund still has not arrived, contact us and we will investigate right away.