Find your delivery updates or get help locating your order.
Open your GetColdWorks order confirmation email and follow the order status link to view updates for your purchase.
If you cannot find the email, check your spam or junk folder. Contact our team with your order number and the email address used at checkout if you need assistance.
Ask About My OrderOnce your order ships, we will email your tracking details. Open the tracking link in that email to see the carrier's latest delivery updates.
If your order ships in multiple packages, check each tracking link separately.
Get Tracking HelpPlease allow up to 48 hours after the shipping confirmation for tracking activity to appear. If updates are still missing, contact us with your order number.