Warranty & Replacement Policy
GetColdWorks stands behind the refrigerant cylinders we supply. This policy explains product eligibility, exclusions, and how to request support.
Warranty Eligibility
- Every refrigerant cylinder sold by GetColdWorks is guaranteed to arrive factory sealed, undamaged, correctly labeled, and containing the listed net weight.
- Coverage applies to eligible products with valid proof of purchase from GetColdWorks.
- Coverage begins on the date of delivery.
Replacement Conditions
- If your product arrives defective or develops a covered fault, we will help arrange a replacement, repair, or refund as appropriate.
- If an identical replacement is unavailable, we will offer a product of equal value or a refund.
- Where repair or replacement is not feasible, we will provide an appropriate resolution within a reasonable time.
What Is Not Covered
- Cylinders that have been opened, partially used, refilled, or whose contents have been transferred to another container.
- Damage caused after delivery by misuse, dropping, overheating, or improper storage.
- Charging, recovery, or installation performed by an uncertified person, or use in a system for which the refrigerant is not rated.
- System performance issues that are not caused by the refrigerant itself.
How to Request Support
Email contact@getcoldworks.com with the following information:
- Your order number.
- Your full name.
- A clear description of the issue.
- Photos or videos showing the issue, where applicable.
- Your proof of purchase or order confirmation.
Our support team will review your request, coordinate with the supplier where needed, and provide the next steps. Items damaged on arrival are also handled under our Refund & Returns Policy.
Please contact us for instructions before returning a product.
Your Rights
Nothing in this policy limits rights or remedies available under applicable consumer protection laws. Where required by law, eligible claims will receive the appropriate remedy, including a refund, repair, or replacement.