Legal notice

.gc-faq { --gc-green: #153d30; --gc-gold: #bc7b16; --gc-border: #dfe6e1; max-width: 1080px; margin: 0 auto; padding: 48px 20px 64px; color: #20332a; font-family: Arial, sans-serif; line-height: 1.7; text-align: left; } .gc-faq * { box-sizing: border-box; } .gc-faq .gc-intro { text-align: center; margin-bottom: 36px; } .gc-faq .gc-label { color: var(--gc-gold); font-size: 12px; font-weight: 700; letter-spacing: 3px; text-transform: uppercase; } .gc-faq h2 { color: var(--gc-green); font-size: clamp(28px, 4vw, 42px); line-height: 1.2; margin: 10px 0 16px; } .gc-faq p { margin: 0 0 12px; } .gc-faq details { background: #fff; border: 1px solid var(--gc-border); border-radius: 9px; margin-bottom: 12px; overflow: hidden; } .gc-faq summary { display: flex; align-items: center; justify-content: space-between; gap: 20px; padding: 20px 24px; color: var(--gc-green); font-size: 16px; font-weight: 700; cursor: pointer; list-style: none; } .gc-faq summary::-webkit-details-marker { display: none; } .gc-faq summary::after { content: "+"; flex-shrink: 0; color: var(--gc-gold); font-size: 25px; line-height: 1; } .gc-faq details[open] summary::after { content: "−"; } .gc-faq summary:focus-visible, .gc-faq a:focus-visible { outline: 3px solid var(--gc-gold); outline-offset: 3px; } .gc-faq details[open] summary { background: #f4f7f4; } .gc-faq .gc-answer { padding: 18px 24px 22px; color: #4d5d54; overflow-wrap: anywhere; } .gc-faq .gc-answer p:last-child { margin-bottom: 0; } .gc-faq a { color: var(--gc-green); text-decoration: underline; text-underline-offset: 3px; } .gc-faq .gc-contact { margin-top: 42px; padding: 32px; border-radius: 12px; background: var(--gc-green); color: #fff; } .gc-faq .gc-contact h2 { color: #fff; font-size: 28px; } .gc-faq .gc-contact-grid { display: grid; grid-template-columns: 1fr 1fr 1.3fr; gap: 24px; margin-top: 26px; } .gc-faq .gc-contact-label { display: block; margin-bottom: 8px; color: #e9bd70; font-size: 12px; font-weight: 700; letter-spacing: 1px; text-transform: uppercase; } .gc-faq .gc-contact a { color: #fff; } .gc-faq address { font-style: normal; overflow-wrap: anywhere; } @media (max-width: 640px) { .gc-faq { padding: 30px 14px 42px; } .gc-faq summary { padding: 18px; font-size: 15px; } .gc-faq .gc-answer { padding: 16px 18px 20px; } .gc-faq .gc-contact { padding: 24px 20px; } .gc-faq .gc-contact-grid { grid-template-columns: 1fr; } } GetColdWorks Support

Frequently Asked Questions

Find answers about ordering, shipping, returns, and customer support at GetColdWorks.

How long does shipping take?

Orders are typically processed within 1–2 business days. Standard parcel delivery usually takes 3–8 business days after dispatch. Large freight orders typically take 5–12 business days after dispatch.

These are estimates. Delivery times can vary by product, destination, and carrier. Please check the delivery information provided for your order.


Do you offer free shipping?

Free shipping is available on qualifying orders within the United States. Eligibility and any applicable shipping charges are displayed at checkout before payment.

Where do you ship?

We currently ship within the United States. International shipping is not available at this time. Product and destination restrictions may apply. Available delivery options are shown at checkout.

When will my order be processed?

Orders are processed within 1–2 business days, Monday through Friday, excluding U.S. holidays. Orders placed on weekends or holidays begin processing on the next business day.

How can I track my order?

Once your order ships, we will email your shipping confirmation and tracking details. Please allow up to 48 hours for the carrier to update the tracking information.

If you cannot find your tracking email, contact contact@getcoldworks.com with your order number.

I entered the wrong shipping address. What should I do?

Contact us immediately at contact@getcoldworks.com or call +1 (301) 968-6816. Include your order number and the correct address.

We will do our best to update an order before dispatch. Address changes may not be possible once it has shipped.

Can I cancel my order?

Orders can be cancelled free of charge before processing and shipment. Contact our team as soon as possible with your order number to request cancellation.

Shipped orders cannot be cancelled. Return eligibility after delivery is subject to our return policy.

What if my package is lost or arrives damaged?

If your package appears lost, contact us as soon as you notice the issue. For delivery damage, please contact us within 7 days of delivery.

Include your order number, tracking details, and photos of any damage to the product and packaging. Keep the packaging while we investigate with the carrier.

What payment methods do you accept?

You can pay using the payment methods displayed at checkout. Available options will be shown before you complete your purchase.

Is my payment information secure?

Checkout uses encrypted connections to process payment information through the payment providers enabled on our store.

Please do not send full card numbers or card security codes by email.

What if I receive the wrong item?

Please contact us within 7 days of delivery with your order number and photos of the item received, including its label and packaging. Our team will review the issue and arrange an appropriate resolution at no cost to you.

Can I return an item?

Eligible items may be returned within 30 days of delivery. Items must be unused, in their original condition, and in their original packaging.

Contact us before sending a return. Product-specific exclusions and return shipping conditions are governed by our return policy. Our team will provide return instructions and the appropriate return address.

How do I know if my order was successful?

After completing checkout, you will receive an order confirmation email. If it does not arrive, check your spam or junk folder.

Contact our team if you still cannot find confirmation so we can check your order status.

How can I contact customer support?

GetColdWorks

Email: contact@getcoldworks.com
Phone: +1 (301) 968-6816

4988 W Robinson St
Orlando, FL 32811
United States

For order-related questions, please include your order number so we can assist you.

Still Have Questions?

Contact the GetColdWorks team for help with your order or a question not covered above.

Address
4988 W Robinson St
Orlando, FL 32811
United States